Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"6323af320538e45340877d53b2bd5ba46fd20798_lout","branding":{"id":"1","key":"wcs","name":"WooSupport by WPExperts.io","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/130","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c7f41a54-17c0-404b-bd87-f2558d0150d8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGMzOTUyOS1mMWQ0LTRiMzEtYmQ4Mi00ZjNhOGNiNWM5OGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM3ZjQxYTU0LTE3YzAtNDA0Yi1iZDg3LWYyNTU4ZDAxNTBkOCI6WyJyZWFkIl19LCJleHAiOjE3NjU0NDM4NDUsIm5iZiI6MTc2NTQ0MzI0NX0.0yhoIXKT6N-D7h5iNEaNslVLBcBoA12g0sEtgb65Ky4&client=38c39529-f1d4-4b31-bd82-4f3a8cb5c98e&mode=fit","logoId":"c7f41a54-17c0-404b-bd87-f2558d0150d8","isLogoAvailable":true,"helpCenterTitle":"Welcome to WPExperts.io Help Center","sharedPortalName":"WPExperts.io Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to WPExperts.io Help Center","sharedPortalName":"WPExperts.io Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGMzOTUyOS1mMWQ0LTRiMzEtYmQ4Mi00ZjNhOGNiNWM5OGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjU0NDM4NDUsIm5iZiI6MTc2NTQ0MzI0NX0.alqKdtpvfr3NSbyvxTwuApYf_GpDsaRR2RNktl4PC5M&client=38c39529-f1d4-4b31-bd82-4f3a8cb5c98e&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"wcs","projectId":10101,"serviceDeskId":1,"name":"WooSupport by WPExperts.io","description":"<p>Expert support for your WooCommerce add-ons by WPExperts.io</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Pre-Purchase Support","descriptionHtml":"","callToAction":"Pre-Purchase Support","introHtml":"<p>We're here to help you make the right choice</p>","icon":10554,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10525,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10532,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10541,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10550,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10540,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10544,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGMzOTUyOS1mMWQ0LTRiMzEtYmQ4Mi00ZjNhOGNiNWM5OGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU0NDQ0NDUsIm5iZiI6MTc2NTQ0MzI0NSwiYW5vbklkIjoiYW5vbi11c2VyIn0.QUkfNfjtd4Y3Q8oYiM_rIxL6lYSof7kCXCYCrAMmaLA","targetCollection":"upload-project-10101","endpointUrl":"https://api.media.atlassian.com","clientId":"38c39529-f1d4-4b31-bd82-4f3a8cb5c98e","tokenDurationInMins":20}},"reqCreate":{"id":1,"projectId":10101,"issueType":{"id":"10001","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10525,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject line","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10137","fieldConfigId":"10388","label":"Select Your WooCommerce Products","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10251","label":"Abandoned Cart","selected":false,"children":[]},{"value":"10179","label":"Address Autocomplete for WooCommerce","selected":false,"children":[]},{"value":"10233","label":"Advanced Order Notes For WooCommerce","selected":false,"children":[]},{"value":"10195","label":"B2B Company Credits and Permissions for WooCommerce","selected":false,"children":[]},{"value":"10255","label":"B2B Payments","selected":false,"children":[]},{"value":"10183","label":"Bulk Order - B2B Product Table for WooCommerce","selected":false,"children":[]},{"value":"10252","label":"Product Variations and Swatches for WooCommerce","selected":false,"children":[]},{"value":"10246","label":"Conditional Fee for WooCommerce","selected":false,"children":[]},{"value":"10181","label":"Currency Switcher for WooCommerce","selected":false,"children":[]},{"value":"10253","label":"Custom Checkout Fields Editor","selected":false,"children":[]},{"value":"10247","label":"Delivery Options for WooCommerce","selected":false,"children":[]},{"value":"10249","label":"Discount & Coupons for WooCommerce","selected":false,"children":[]},{"value":"10184","label":"Donation for WooCommerce","selected":false,"children":[]},{"value":"10248","label":"Dynamic Pricing for WooCommerce","selected":false,"children":[]},{"value":"10207","label":"Fundraising for WooCommerce","selected":false,"children":[]},{"value":"10178","label":"Gamification for WooCommerce","selected":false,"children":[]},{"value":"10198","label":"Instant Checkout For WooCommerce","selected":false,"children":[]},{"value":"10194","label":"Invoice Payment Gateway For WooCommerce","selected":false,"children":[]},{"value":"10185","label":"Keap for WooCommerce (Formerly Infusionsoft)","selected":false,"children":[]},{"value":"10208","label":"License Manager for WooCommerce","selected":false,"children":[]},{"value":"10193","label":"Notifications for WooCommerce","selected":false,"children":[]},{"value":"10259","label":"Pay your price","selected":false,"children":[]},{"value":"10189","label":"Age Verification and Product Disclaimer Popup for WooCommerce","selected":false,"children":[]},{"value":"10177","label":"B2B Request a Quote for WooCommerce","selected":false,"children":[]},{"value":"10180","label":"Restaurant for WooCommerce","selected":false,"children":[]},{"value":"10176","label":"Sales Agent for WooCommerce","selected":false,"children":[]},{"value":"10250","label":"Smart Custom Product Addons & Fields","selected":false,"children":[]},{"value":"10258","label":"Smart Discounts and Coupons","selected":false,"children":[]},{"value":"10256","label":"Smart Inventory Management","selected":false,"children":[]},{"value":"10186","label":"Smart Product Bundle for WooCommerce","selected":false,"children":[]},{"value":"10254","label":"Smart Sequence Order Number","selected":false,"children":[]},{"value":"10257","label":"Smart Wishlist for WooCommerce","selected":false,"children":[]},{"value":"10188","label":"Spin Wheel for WooCommerce","selected":false,"children":[]},{"value":"10182","label":"Store Finder for WooCommerce","selected":false,"children":[]},{"value":"10175","label":"Tiered Pricing for WooCommerce","selected":false,"children":[]},{"value":"10174","label":"User Registration for WooCommerce","selected":false,"children":[]},{"value":"10187","label":"Wholesale for WooCommerce","selected":false,"children":[]},{"value":"10260","label":"Product Quantity for WooCommerce","selected":false,"children":[]},{"value":"10525","label":"Store Credits & Gift Cards for WooCommerce","selected":false,"children":[]},{"value":"10558","label":"PDF Packing Slips and Invoice Builder for WooCommerce","selected":false,"children":[]},{"value":"13093","label":"Loyalty For WooCommerce","selected":false,"children":[]},{"value":"13094","label":"Quick Commerce","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10202","fieldConfigId":"10707","label":"Confirm the Source of Plugin Purchase","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10263","label":"WooCommerce Marketplace","selected":false,"children":[]},{"value":"10264","label":"WPExperts.io Store","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2025-12-11T13:54:05+0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGMzOTUyOS1mMWQ0LTRiMzEtYmQ4Mi00ZjNhOGNiNWM5OGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU0NDQ0NDUsIm5iZiI6MTc2NTQ0MzI0NSwiYW5vbklkIjoiYW5vbi11c2VyIn0.QUkfNfjtd4Y3Q8oYiM_rIxL6lYSof7kCXCYCrAMmaLA","targetCollection":"upload-project-10101","endpointUrl":"https://api.media.atlassian.com","clientId":"38c39529-f1d4-4b31-bd82-4f3a8cb5c98e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}