{"xsrfToken":"e840919239ed2d8e9804fc00f86e3dc6f197a150_lout","branding":{"id":"11","key":"crs","name":"myCred - Custom Request Support","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/13","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d9a975","headerLinkHoverBGColor":"#d9a975","headerBadgeColor":"#d9a975"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/61c98324-2949-4d14-b816-66e8b94d5686/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGMzOTUyOS1mMWQ0LTRiMzEtYmQ4Mi00ZjNhOGNiNWM5OGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYxYzk4MzI0LTI5NDktNGQxNC1iODE2LTY2ZThiOTRkNTY4NiI6WyJyZWFkIl19LCJleHAiOjE3MzM0MDUwMjEsIm5iZiI6MTczMzQwNDQyMX0.R7OQFRPUAwqO2nIkD9CrlG5hgUMmnCqLcEmvrv53CXQ&client=38c39529-f1d4-4b31-bd82-4f3a8cb5c98e&mode=fit","logoId":"61c98324-2949-4d14-b816-66e8b94d5686","isLogoAvailable":true,"helpCenterTitle":"Welcome to WPExperts.io Help Center","sharedPortalName":"WPExperts.io Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to WPExperts.io Help Center","sharedPortalName":"WPExperts.io Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"11","key":"crs","projectId":10120,"serviceDeskId":11,"name":"myCred - Custom Request Support","description":"<p>Welcome! You can raise a request for Custom Request Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","onlyPortal":false,"reqTypes":[{"id":"92","name":"Custom Request Form - myCred","descriptionHtml":"","callToAction":"Custom Request Form - myCred","introHtml":"<p>myCred offers professional customization services in multiple dimensions.</p>","icon":10555,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[20],"key":""},{"id":"86","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10532,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"78","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10523,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"79","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10524,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"77","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10546,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"91","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10525,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"87","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10539,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"83","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10521,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"88","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10526,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"89","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10517,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"82","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10522,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"81","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10518,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"85","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10555,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[],"key":""},{"id":"84","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10552,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[],"key":""},{"id":"80","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10531,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""}],"reqGroups":[{"id":20,"name":"Custom Requests - WPExperts"}],"orderMapping":{"20":[92],"16":[77,84,85,87,89],"15":[77,80,82,88,89],"17":[78,79,80,81,82,83],"18":[84,88],"19":[88,89]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CRS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGMzOTUyOS1mMWQ0LTRiMzEtYmQ4Mi00ZjNhOGNiNWM5OGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM0MDU2MjEsIm5iZiI6MTczMzQwNDQyMX0.fxAeMplKV4I-9wJOJzTQPO8OynUWv0DXLGA338Qdp0Y","targetCollection":"upload-project-10120","endpointUrl":"https://api.media.atlassian.com","clientId":"38c39529-f1d4-4b31-bd82-4f3a8cb5c98e","tokenDurationInMins":20}},"reqCreate":{"id":92,"projectId":10120,"form":{"name":"Custom Request Form - myCred","descriptionHtml":"","callToAction":"Custom Request Form - myCred","intro":"<p>myCred offers professional customization services in multiple dimensions.</p>","instructions":"","icon":10555,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10100","fieldConfigId":"10311","label":"Full Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["myCred Custom Request Form"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10101","fieldConfigId":"10312","label":"Phone number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10104","fieldConfigId":"10315","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10102","fieldConfigId":"10313","label":"Platforms for technical discussion","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10145","label":"Skype","selected":false,"children":[]},{"value":"10146","label":"Zoom","selected":false,"children":[]},{"value":"10147","label":"Google Meet","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Project brief and description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10103","fieldConfigId":"10314","label":"Staging website credentials","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10105","fieldConfigId":"10316","label":"Project Deadline","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10108","fieldConfigId":"10320","label":"Project Budget","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10148","label":"Less than $1000","selected":false,"children":[]},{"value":"10149","label":"$1000 - $5000","selected":false,"children":[]},{"value":"10150","label":"$5000 - $10,000","selected":false,"children":[]},{"value":"10151","label":"$10,000 - $20,000","selected":false,"children":[]},{"value":"10152","label":"$20.000 - $50,000","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/11/create/92","requestValidateBaseUrl":"/servicedesk/customer/portal/11/validate/92","calendarParams":{"firstDay":0,"date":"2024-12-05T18:13:41+0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGMzOTUyOS1mMWQ0LTRiMzEtYmQ4Mi00ZjNhOGNiNWM5OGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM0MDU2MjEsIm5iZiI6MTczMzQwNDQyMX0.fxAeMplKV4I-9wJOJzTQPO8OynUWv0DXLGA338Qdp0Y","targetCollection":"upload-project-10120","endpointUrl":"https://api.media.atlassian.com","clientId":"38c39529-f1d4-4b31-bd82-4f3a8cb5c98e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}