{"xsrfToken":"cf014ffcaa5ee0fe6c4ff5af486948ede12306af_lout","branding":{"id":"16","key":"post","name":"PostSMTP Mailer - Support","portalBaseUrl":"/servicedesk/customer/portal/16","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/16/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2c4a8f","headerLinkHoverBGColor":"#2c4a8f","headerBadgeColor":"#2c4a8f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c7f41a54-17c0-404b-bd87-f2558d0150d8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGMzOTUyOS1mMWQ0LTRiMzEtYmQ4Mi00ZjNhOGNiNWM5OGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM3ZjQxYTU0LTE3YzAtNDA0Yi1iZDg3LWYyNTU4ZDAxNTBkOCI6WyJyZWFkIl19LCJleHAiOjE3NDM2OTMyNzYsIm5iZiI6MTc0MzY5MjY3Nn0.szrrK225HvbhXSGx9l-IXfXRreXMNSeREE4vciQntPY&client=38c39529-f1d4-4b31-bd82-4f3a8cb5c98e&mode=fit","logoId":"c7f41a54-17c0-404b-bd87-f2558d0150d8","isLogoAvailable":true,"helpCenterTitle":"Welcome to WPExperts.io Help Center","sharedPortalName":"WPExperts.io Help Center","userInitialAnnouncementHeader":"\uD83D\uDCE2 Announcement: Support Help Center Closure for Public Holidays","userInitialAnnouncementMessageWiki":"<p>Dear Valued Customers,</p>\n<p>Please be informed that our Support Help Center will be closed for public holidays from Monday, March 31, 2025, to Wednesday, April 2, 2025. During this time, our response times may be delayed.</p>\n<p>We appreciate your understanding and invite you to submit any inquiries. Our team will be back on Thursday, April 3, 2025, and will ensure all pending requests are handled promptly.</p>\n<p>Thank you for your understanding and support!</p>\n<p>Best regards,<br> Support Team - WPExperts.io</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to WPExperts.io Help Center","sharedPortalName":"WPExperts.io Help Center","announcementHeader":"\uD83D\uDCE2 Announcement: Support Help Center Closure for Public Holidays","announcementMessage":"Dear Valued Customers,\n\nPlease be informed that our Support Help Center will be closed for public holidays from Monday, March 31, 2025, to Wednesday, April 2, 2025. During this time, our response times may be delayed.\n\nWe appreciate your understanding and invite you to submit any inquiries. Our team will be back on Thursday, April 3, 2025, and will ensure all pending requests are handled promptly.\n\nThank you for your understanding and support!\n\nBest regards,\nSupport Team - WPExperts.io","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGMzOTUyOS1mMWQ0LTRiMzEtYmQ4Mi00ZjNhOGNiNWM5OGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDM2OTMyNzYsIm5iZiI6MTc0MzY5MjY3Nn0.r2HckyEXXZZqVJsP4o5j4j39eYVlJ4FGmKbv3vyEiIQ&client=38c39529-f1d4-4b31-bd82-4f3a8cb5c98e&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"16","key":"post","projectId":10143,"serviceDeskId":16,"name":"PostSMTP Mailer - Support","description":"<p>Welcome! You can raise a request for Post SMTP Mailer Supports using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/16","reqTypes":[{"id":"255","name":"Contact Us","descriptionHtml":"","callToAction":"Contact Us","introHtml":"","icon":10466,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[71],"key":""},{"id":"256","name":"Get Customized Solution","descriptionHtml":"","callToAction":"Get Customized Solution","introHtml":"","icon":10498,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[72],"key":""},{"id":"146","name":"Post SMTP Extension Support","descriptionHtml":"","callToAction":"Post SMTP Extension Support","introHtml":"","icon":10525,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[31],"key":""},{"id":"145","name":"Post SMTP Plugin Supports","descriptionHtml":"","callToAction":"Post SMTP Plugin Supports","introHtml":"<p>Report free plugin issues</p>","icon":10469,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[31],"key":""},{"id":"131","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Report bugs and issues in the Post SMTP plugin.</p>","icon":10476,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[31],"key":""},{"id":"257","name":"Suggest an Improvement","descriptionHtml":"","callToAction":"Suggest an Improvement","introHtml":"","icon":10544,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[73],"key":""},{"id":"140","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10532,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"132","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10523,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"133","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10524,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"144","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10525,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"141","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10539,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"137","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10521,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"142","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10526,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"143","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10517,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"136","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10522,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"135","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10518,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"139","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10555,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[],"key":""},{"id":"138","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10552,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[],"key":""},{"id":"134","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10531,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""}],"reqGroups":[{"id":31,"name":"Post SMTP Plugin Support"},{"id":71,"name":"Contact Us"},{"id":72,"name":"Get Customized Solution"},{"id":73,"name":"Suggest an Improvement"}],"orderMapping":{"72":[256],"31":[145,146,131],"73":[257],"71":[255]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":16,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"POST","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGMzOTUyOS1mMWQ0LTRiMzEtYmQ4Mi00ZjNhOGNiNWM5OGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2OTM4NzYsIm5iZiI6MTc0MzY5MjY3Nn0.-IetvwJ6L_JdyhcPk9o9WfI_aiRQLS4HCdtaV82lycA","targetCollection":"upload-project-10143","endpointUrl":"https://api.media.atlassian.com","clientId":"38c39529-f1d4-4b31-bd82-4f3a8cb5c98e","tokenDurationInMins":20}},"reqCreate":{"id":146,"projectId":10143,"form":{"name":"Post SMTP Extension Support","descriptionHtml":"","callToAction":"Post SMTP Extension Support","intro":"","instructions":"","icon":10525,"iconUrl":"https://objectsws.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/16/create/146","requestValidateBaseUrl":"/servicedesk/customer/portal/16/validate/146","calendarParams":{"firstDay":0,"date":"2025-04-03T20:04:36+0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGMzOTUyOS1mMWQ0LTRiMzEtYmQ4Mi00ZjNhOGNiNWM5OGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2OTM4NzYsIm5iZiI6MTc0MzY5MjY3Nn0.-IetvwJ6L_JdyhcPk9o9WfI_aiRQLS4HCdtaV82lycA","targetCollection":"upload-project-10143","endpointUrl":"https://api.media.atlassian.com","clientId":"38c39529-f1d4-4b31-bd82-4f3a8cb5c98e","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}